Alyona Medelyan, PhD, 15+ years research in natural language processing & machine learning. I write customer experience blogs to help move CX teams into the future, backed by my 15 years research. I am the CEO & Co-founder of Thematic. Thematic is a customer insights solution that uses the power of AI & machine learning to analyze customer feedback. Thematic helps companies all over the world understand their customers and improve critical metrics such as NPS, customer retention & loyalty.