Mark Lane
Mark Lane 29 March 2021

How to Accelerate Your Digital Business in 2021

The recent Covid-19 pandemic has triggered a massive digital transformation. The businesses who transform themselves digitally will survive, but digital transformation is not only related to upgrading of technology, it also includes the optimization of work culture and habits.

Digital transformation in business is leading this new phase. There are a number of changes that need to be implemented in 2021 to match the speed of this transformation. Some of the essential points we will discuss in this piece of content.

Upgrade Marketing Techniques

If you are still working with traditional marketing strategies then you seriously need to optimize with advanced digital marketing. The current marketing strategies should be based on the data, because targeting a small, defined audience is just as fruitful as a large chunk of general users. Marketers should plan, manage, test, implement, optimize, measure and report on their marketing campaigns and programs in order to get a good ROI (Return on Investment).

Work with a Customer Centricity Goal

If the business wants to increase the CLV (Customer Lifetime Value), the term that represents the total amount of money a customer is expected to spend in your business during their lifetime, the business has to deliver the best customer experience. In other words, CLV can be replaced with customer loyalty towards your brand. Customers stay with a particular business as long as they receive privileged treatment.

Invest in People & Culture

Whether it is large Enterprises, small businesses or startups, the attitude of the employees makes a huge difference in the progress of the organization. The business should have smart strategies to nurture and appreciate the rising talent from time to time. All of these strategies help teams to extend their efforts and help them retain the best talent within the organization. Moreover, many skills are required in a digital business, hence it becomes essential to grab and retain the best people for growth.

Manage your Data as Assets

For online or digital businesses, data is everything. It is the essential asset of the business and makes the foundation of the organization. In the age of customer-centricity, the consistency, transparency, accuracy, and accessibility of data is money. Data is found in a mixed form and clear parameters or filters should be applied to that to visualize the important aspects, and based on this, next steps or impact can be predicted.

Automate the Repeated Tasks

Automation is a great example of how technology has changed our living and working style. In fact, we use automation in our daily routine life like auto bill payment, calendar reminder, etc. Adoption of this new technology helps to automate the tedious tasks in the workflow which allows business owners and teams to add value to their work. Think about adding a 40% increment in the efficiency just by putting the work on auto-pilot.

Encourage User-Generated Content

The best content grabs the user's attention in this digital world. Create and share good content on websites, social media, PR blogs and articles which add value in their life as well as your business. The more you encourage users to generate content for your brand, the more they will be engaged with you.

Adopt Omnichannel Marketing Strategies

The website conversion metric is a crucial and important KPI for marketers to predict future steps and goals of the business. Omnichannel marketing frameworks help to drive qualified traffic in your funnel to optimize the conversion ratio. The Google Analytics tools help to analyze and compare the channels of website traffic. Understanding your channels will ensure you develop marketing strategies based on data-driven insight.

Retain Customers

Usually, a business has to spend more money for acquiring new users, while it is cheap to get repeat business or referral. Email is the best option to retain customers as it recalls the brand value from time to time. Reaching customers on their special days like an anniversary or birthday adds a cherry on the cake and it makes the customers feel special.

Embrace Continuous Improvements

On an initial level, human brains resist changes whether they are personal or professional. The organization's priority should be changed as per the market's needs and customers' demands. If an organization is unable to understand the customer's signal of improvements then it creates barriers in growth. The development service provider should brush up their skills to maintain the agility from top to the bottom of the organization.

Using Cloud Technology Platforms

The new trend “Work From Home” is getting popular due to the use of cloud platforms. Users can access the service or file from anywhere. Operating in the cloud eliminates the multiple issues of operations. Cloud technology generates the eligibility, innovation and resilience for a business to sustain. This approach allows the business to leverage the profits by saving on infrastructure expenses.


Digital transformation in business is leading the new phase. Businesses are looking for the tools and digital solutions to scale their operations. The transformation also makes new services, new solutions, new economics and new ecosystem for startups and SMEs organizations. To stand apart from the crowd the business has to adopt new strategies and technologies to make a unique space in this competitive digital market.

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