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Madison Realm
Madison Realm 19 November 2020

How Augmented Reality Can Propel Ecommerce Growth

Augmented reality uses existing reality and physical objects to trigger computer-generated enhancements over the top of reality, in real-time!

One of the biggest challenges ecommerce retailers have had to deal with is finding a way for the consumers to interact with the products before purchasing. Owing to the fact that most people like to experience the product before making a purchasing decision, many result in abandoning their carts. However, technology advancements have come in a big way to solve this through augmented reality (AR).

Simply put, augmented reality is a technology that creates a digital interface in the environment around a person by placing virtual objects in real-time in the real world. In other words, AR allows customers to review virtual products in their real-life environment, through computer-generated images on a screen to see how well they fit in their lives.

This technology has significantly improved ecommerce customer experience. In fact, most customers now prefer purchasing on sites that offer this technology.  Even as you think of starting your ecommerce store, it is important to rethink the platform that you are going to use.

For instance, Shopify is one of the best sites to build your own ecommerce business according to these Shopify statistics. It is one of the sites that offer AR features to clients. It is also important to do SEO for your store to make sure that potential customers are finding you easily on online search engines.

That being said, these are the ways augmented reality can take your Ecommerce forward.

1. Increased Sales

In a brick and mortar store, people pick up multiple clothes before going to fit them in the changing booth. This gives them the chance to see how well an item fits on them. The more items that fit them, the more the chances of buying a few of them, if not all, are increased.

The same situation is brought to life in ecommerce stores through AR. Customers are able to try on multiple items in a short time. For instance, a person who wants to revamp a room has the ability to see how multiple pieces of furniture fit in the room. They are more likely to purchase multiple pieces that go well together.

In addition, the ability to view a product in 3D provides many insights as compared to static 2D images. This influences the purchasing decision especially for people who prefer interacting with an item before purchasing. This shows that the conversions rate is high in a site that uses AR as compared to a site that doesn’t use AR.

2. Increased Customer Engagement

​AR technology is thrilling and fun. Think of how many hours people use experimenting with Snapchat filters. Going through Instagram Stories, you can see people post different photos of them with different filters on, which is actually AR at play.

Virtual try-ons are engaging. Statistics show that customer engagement increases by a huge percentage on an ecommerce platform that incorporates AR technology. Someone can be hooked for some time trying on watches on their wrists or trying on different eyeglasses. The longer they stay, the more they are making an emotional connection with your brand, and the more they will be compelled to purchase something.

This connection makes them loyal and repeat customers. Even if they fail to buy during their first visit, you can be sure that the high level of engagement will take them back in the future.

3. Increased Brand Awareness

Facebook challenges have been on the rise in the recent past. They provide businesses a creative way to market their brands in front of millions of people. Brands that have been able to leverage them have seen so much success in their marketing campaigns.

With AR filters, you can start a Facebook challenge encouraging people to try on your products. Use catchy captions and hashtags and encourage people to tag their friends in the challenge. Owing to the fact that AR try-ons are fun, you stand a big chance of success with engaging AR campaigns.

One example of such a campaign was done by an Italian cosmetics company, We MakeUp, on Facebook. The company used a video showing people how to use filters to try on different shades of lipstick. The video encouraged people to try how the lipstick would look on them. The brand recorded a huge success and increased sales.

This is to say that video-only ads are engaging, but they are more successful when AR is added on to them. 

Conclusion 

Ecommerce stores are slowly taking over the brick and mortar stores. However, the ability to interact with products in a physical store beats the convenience of online shopping by far. If you are to capture the customers who are still stuck on trying on products before purchasing, AR is an aspect you can’t afford to ignore. 

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