Article

Rick Barron
Rick Barron 25 September 2019

I, Robot

Robotic Process Automation (RPA) is a type of business process automation related to the next level of artificial intelligence (AI).

Robotic process automation (RPA) refers to the use of artificial intelligence (AI) technology to create software robots that can mimic human interactions using a software interface.

RPA can boost significant development across many industries today as it can easily automate and perform a lot of tedious, repeatable, and monotonous tasks.

deskrobots.jpg

Although RPA technology is still in its infancy, RPA systems are gaining considerable popularity on this front, and are being welcomed by organizations who are want to cut costs, expand productivity and gain a competitive advantage.  

Making Life Easier

RPA technology was not introduced to replace humans, but to accompany their efforts and ease tedious tasks. Its wide-range of benefits are now becoming clearer.

In sectors like banking, finance, and insurance where companies regularly process large numbers of operations, RPA software can be used as a virtual low-cost worker to repetitive and mundane tasks. RPA can enable these businesses to meet security and data quality needs, improve operational efficiency. It can also be used to automate credit card applications that issue cards to users.

In the retail industry, RPA can be designed to address fake accounts, update orders, and process shipping notifications. Similarly, for the telecommunications industry, RPA can monitor CRM subscriber feeds, customer data updates, and fraud management.

Other Benefits

An RPA approach to streamline internal processes, where people and technology work together in harmony, enables better insight into trends and opportunities for businesses. Robotic Process Automation (RPA) works best with rule-based, regular tasks that require manual inputs. As the software robot uses other application UIs, very few modifications if any are required to implement the automation.

Here are but a few benefits of implementing RPA software for your company:

1) Reduced cost: By automating tasks, cost savings can be achieved. Software robots also cost less than a full-time employee.

2) Better customer experience: Deploying RPA frees up your high-value resources to be put back on the front line ensuring your customer success.

3) Lower operational risk: By eliminating human errors due to getting tired or lack of knowledge, RPA reduces the rate of errors thereby providing a lower level of operational risk.

4) Improved internal processes: In order to leverage AI and RPA, companies are forced to define clear governance procedures. This, in turn, allows for faster internal reporting, onboarding, and other internal activities.

5) It does not replace existing IT systems:  One of the biggest advantages of using a virtual workforce, or an RPA bot is that it does not require you to replace your existing systems. Instead, RPA can leverage your existing systems, the same way a human employee can. It’s a no brainer.

Moving ahead

As the RPA market progresses, more companies are realizing the benefits of RPA and how easy it can be to use automation. RPA could pave the way for AI and other emerging technologies by creating a widespread working culture that accepts automation as tools for workers to use, not as instruments that will replace them.

Yes, as more companies adopt RPA, the question of whether employers would want to replace humans at all comes into focus. With labor shortages being felt around the world, automation is now supplementing a workforce that is not at full capacity. Looking at an entire spectrum of companies and how they have used RPA to help employees, open new revenue streams, and provide a higher quality of service, RPA is bursting the bubble of hype and fear around next-gen technologies and could help instigate a healthy working relationship between humans and technology. The possibilities are endless.

Take Away

Artificial Intelligence and automation let modern jobs become more fluid and ensures freedom for employees from high-volume mundane administrative work. This can free up the workforce of an organization to continue to drive innovation in key performance areas such as customer service, and product development, and ultimately contribute to the bottom-line of the business.

 

About the author

Hi, my name is Rick and I thank you for reading this article!

I explore to learn new stuff every day and here I will share all my experiences and thoughts with you.

You can also find me on Twitter and Instagram. :)

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