Ronald van Loon
Ronald van Loon 11 January 2018

How Is Artificial Intelligence Delivering Personalised Content Experiences For Consumers?

Artificial Intelligence is driving our efforts toward delivering a personalised content experience. Experience is not some academic or grandiose idea, it's the biggest enterprise disruption in 60 years!

Your friend’s and family’s behaviors are shaped by being consumers, whether they are interacting with technology on their mobile devices, at a bank kiosk, or using a touchscreen in retail or their car. 

Digital is everywhere. We can tangibly see it in our everyday lives. This is changing the way companies organize themselves departmentally, and how they architect themselves technologically. 

Enterprises need to change the way they think about technology. But the biggest organizational change becomes how you break down departmental silos, and put the customer at the forefront of what you are trying to do. Customers are only concerned with a consistent story from your enterprise that is personalized with what they are trying to achieve. But with the amount of data skyrocketing within organizations, how do you make real personalized experiences for customers?

John Mellor, who runs the Strategy and Business Development and Alliances Group at Adobe, gives us all a practical example in his everyday life...

IoT is quickly becoming a key technology in giving truly personalized experiences for customers. John travels often on a specific airline, who sends John alerts to his phone, such as when his luggage is being boarded. This is an IoT interaction because John’s luggage passed an IoT sensor that resulted in his phone being automatically alerted, which greatly improves his experience as an airline customer and traveler.
This is just one of millions of examples of how enterprises are improving the customer experience. 

But what about from an organization's perspective? How are technologies helping organizations overcome challenges when delivering a great and personalized customer experience?

Let's take a look at Artificial Intelligence and Machine Learning. 

It's impossible for people to look at and understand the vast quantities of data being generated and determine trends or anomalies within that data. 

But Artificial Intelligence and Machine Learning can watch data and spot trends or positive or negative anomalies. It facilitates in identifying offerings for consumer groups based on regions or demographics, for example. It helps enterprises operate efficiently and profitably because they make the customer experience better, which results in more loyal customers.

Technologies like AI and ML are essentially augmenting human tasks, making it easier to interact with customers. But the amount of data in an organization, or the algorithms put against that data, is no longer the greatest bottleneck to giving great personalized customer experiences.

Content now becomes the bottleneck to personalization. Finding enough content, breaking it down into subcomponents, and combining it with other content becomes the ultimate challenge for truly becoming personal with your audience. 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
Top 10 B2B Platforms to Help your Business Grow Worldwide

Top 10 B2B Platforms to Help your Business Grow Worldwide

Although the trend of a Business to Business portal is not new but the evolution of technology has indeed changed the way they function. Additional digital trading features and branding has taken the place of traditional outreach methods to get in touch with targeted buyers or sellers.Here are some of the best and fastest growing global B2B platforms that are helping thousands of businesses in the world to grow and reach their international and local clients.

Salman Sharif
Salman Sharif 7 July 2017
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
Collection Of The Best Email Testing Tools Online

Collection Of The Best Email Testing Tools Online

Don’t be afraid of email testing. There are many free or freemium tools online that can help you with testing your SPAM score, deliverability and even the rendering of your email. We feature 30 email testing tools in this article. Check out the complete list!

Roland Pokornyik
Roland Pokornyik 31 October 2016
Read more
How does social engagement contribute to the overall customer experience? New research!

How does social engagement contribute to the overall customer experience? New research!

It is now widely accepted that companies offering an excellent customer experience (CX) are more likely than their peers to deliver against their commercial objectives. New research from Digital Doughnut and Hootsuite is dedicated to looking at how companies are using social media channels in the context of their broader CX strategy.

Linus Gregoriadis
Linus Gregoriadis 16 January 2018
Read more