Sharron Nelson
Sharron Nelson 29 February 2024

7 Reasons Why Social Media Marketing is Important For Your Business

In the past two decades social media has become a crucial tool for marketers, enabling businesses to connect with potential customers. If your business has yet to embrace social media and you want to know why it is crucial when it comes to promoting your business, then keep reading...

Improved brand awareness

“Social media is not a broadcast platform, it’s a place where communities form and thrive, and brands can build genuine human connections with customers,” Tamara Littleton, founder and CEO of The Social Element

Social media is one of the most beneficial digital marketing platforms for increasing your business’ visibility.

Developing and applying a social media strategy will ensure you successfully reach your target audience.

A staggering 94% of consumers engage with some social platform at least monthly (GWI 2023)

Once you’ve decided which social media platforms will work best for your business, you’ll need to create social media profiles for your brands and start networking with others on the platform.

By spending at least an hour daily, over 91% of marketers claim that their social marketing efforts significantly increased brand visibility and heightened user experience.

Undoubtedly, your social media activity will benefit your business, and with regular use, it can also quickly produce an audience for your business.


Advertising on social media can play a crucial part in your marketing, as it’s one of the most cost-effective ways to reach customers.

But if you decide to use paid advertising on social media, always start small to see what you should expect.

Being cost-effective is important as it helps you attain a greater return on investment and hold a bigger budget for other marketing and business payments.

Investing a little money and time can significantly increase your conversion rates and ultimately give you a return on your investment.

Engage with your customers

Social media is an excellent way to engage and interact with customers. The more you communicate with the audience, the more your chances of conversion.

Ensure that there’s effective two-way communication with your target audience so you can understand their needs and ensure you cater to their interests.

Moreover, communication and customer engagement can win their attention and convey your brand message.

The dynamics of B2B lead generation on social media

In a B2B context the recent rise of platforms like Twitter/X from a 4% to 23% effectiveness in lead generation highlights the need for strategic monitoring and adaptability.

This shift, alongside LinkedIn's fluctuating influence, underscores the importance of aligning marketing strategies with the changing preferences of B2B buyers.

For an in-depth exploration of these trends and strategies for staying competitive, the "State of B2B Lead Generation 2024" report provides valuable insights.

Improved brand loyalty

Once your social media presence is activated, it will make it easier for your customers to find you and connect with you.

By connecting with your customers through social media, you can help increase customer retention and customer loyalty.

Customer satisfaction and brand loyalty typically go hand in hand, so regularly engaging with your customers and developing a bond with them is essential.

Social media is not just limited to introducing prospective customers to your product; it is also a leading platform for promotional campaigns.

A customer sees these platforms as service channels where they can directly communicate with the business. 

Increase customer satisfaction

Social media plays a vital role in networking and communication platforms.

With the help of these platforms, creating a voice for your company is essential in improving the overall brand image.

Customers appreciate that when they post comments on your page, they receive a modified reply rather than a computerized message.

A brand that values its customers takes the time to compose a personal message that is perceived naturally in a positive light.

Marketplace awareness

One of the most valuable benefits of social media is marketplace awareness, which allows you to understand the needs and wants of your customers without direct communication.

By observing the activities on your profile, you can see customers’ interests and opinions that you might not know otherwise if you didn’t have a social media presence.

As a complementary research tool, social media can help you get information and better understand your customers and competitors.

Once you get a large following, you can use additional tools to examine other demographics of your consumers.

More brand authority

Brand loyalty and customer satisfaction play a significant role in making your business more powerful, but it all comes down to communication.

When customers see your company posting on social media, especially replying to their queries and posting original content, it helps them build a positive image in their minds.

Regularly interacting with your customers proves that you and your business care about them.

Once you get a few satisfied customers who are vocal about their positive purchase experience, you can let the advertising be done for you by genuine customers who appreciate your product or service.

Increase traffic

One of the other benefits of social media is that it also helps increase your website traffic.

By sharing your content on social media, you are giving users a reason to click through to your website.

The more quality content you share on your social account, the more inbound traffic you generate while making conversion opportunities.

Enhanced SEO rankings

Social media presence is becoming a vital factor in growing search rankings. These days, SEO requirements are continuously varying to secure a successful ranking. 

Therefore, optimizing your website and regularly updating your blog is no longer enough. 

Businesses sharing their content on social media sends out a brand signal to search engines that speaks to your brand validity, integrity, and constancy.

Final words

There is no denying that social media marketing has many advantages for start-ups and small businesses as well as more established brands.

Regularly updating your social media marketing strategy will increase traffic, improve SEO, improve brand loyalty, healthier customer satisfaction, and more.

Your competition is growing on social media daily, so don’t let your competitors take your probable customers. The earlier you start, the faster you see the growth in your business.

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