Article

Nicola Brookes
Nicola Brookes 24 May 2016
Categories Content, Customer Experience, Innovation & Trends, Social Media, Technology

The £11 billion customer service scared away [INFOGRAPHIC]

An estimated £11 billion is lost by UK businesses each year following a bad customer experience.

New research from NewVoiceMedia offers a compelling view of the consequences of poor customer service in the UK. The results reveal that an estimated £11 billion is lost by UK businesses each year following a bad customer experience.

With revenue being transferred between companies at such an alarming rate, the study highlights the considerable impact that customers have on a business’s success. Customer experience is the key differentiator, and by doing it well, organisations can drive the customer acquisition, retention and efficiency that make leading companies successful.

Check out this infographic to discover the impact of poor customer service and then download our free research report for more info.

Serial-Switchers-Infographic-UK.jpg

0

Comments
Please login or register to add a comment.

Author Profile

Nicola Brookes
Nicola Brookes Corporate Communications Director NewVoiceMedia
United Kingdom

Corporate Communications Director at NewVoiceMedia

See more about this author

Skills

This user has not entered their Skills

Previous Experience

This user has not entered their Previous Experience

Education & Qualifications

This user has not entered their Education & Qualifications

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
The Impact of New Technology on Marketing

The Impact of New Technology on Marketing

Technology has impacted every part of our lives. From household chores to business disciplines and etiquette, there's a gadget or app for it. Marketing has changed dramatically over the years, but what is the...

Alex Lysak
Alex Lysak 3 April 2024
Read more
How to Review a Website — A Guide for Beginners

How to Review a Website — A Guide for Beginners

A company website is crucial for any business's digital marketing strategy. To keep up with the changing trends and customer buying behaviors, it's important to review and make necessary changes regularly...

Digital Doughnut Contributor
Digital Doughnut Contributor 25 March 2024
Read more
Why Aren't More People Talking About Push Notification Reliability?

Why Aren't More People Talking About Push Notification Reliability?

Unreliable delivery is a painpoint that's keeping push notifications from achieving their full potential as a next-gen marketing tool. What is the root of poor reliability? How does it hurt push notifications, and...

David Shackleton
David Shackleton 28 June 2021
Read more
7 Reasons Why Social Media Marketing is Important For Your Business

7 Reasons Why Social Media Marketing is Important For Your Business

In the past two decades social media has become a crucial tool for marketers, enabling businesses to connect with potential customers. If your business has yet to embrace social media and you want to know why it is...

Sharron Nelson
Sharron Nelson 29 February 2024
Read more
Net Promoter Score: Expectations Vs. Reality

Net Promoter Score: Expectations Vs. Reality

NPS is hailed to be a simple and proven way to gauge customer feedback. Heads-up! NPS is not a magic wand.

Piyush Gupta
Piyush Gupta 17 February 2020
Read more