Article

Cat Millar
Cat Millar 25 May 2016
Categories B2C, Customer Experience, Data & Analytics, Ecommerce, Technology

Here Are the Reasons Your Website Is Losing Sales [Infographic]

Listening to your customers has always been important, but in 2016 understanding their issues is vital for brands seeking to stay ahead when it comes to customer experience. With this in mind we've examined the top 10 complaints from online shoppers in 2015 and how they've changed over the last few years.

We live in the expectation economy, a crowded marketplace where customers buying online will not think twice about going elsewhere if your website doesn't meet their needs. We examined the top 10 complaints from online shoppers to understand what those needs are, and how they've changed over the last few years. Check out the infographic below to see what's landed in the top 5, or download the free research report to see the full top 10.

Get_the_full_retail_report.jpg

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