Phil Dearson
Phil Dearson 18 March 2016

AI's coming to dinner

This is the story of my recent relationship with an artificial intelligence.

You can't escape news about AI at the moment. Unlike Stephen Hawking and Elon Musk etc, I'm an optimist about artificial intelligence. I'm not talking about AGI (artificial general intelligence - the hypothetical self-aware software you see in movies). I'm talking about algorithmic intelligence - the sophisticated algorithms that power smart assistants like Siri, Cortana, Google Now, Alexa and a host of SlackBots.

This story is about an AI I'd been wanting to "meet" for a very long time. Her name is Amy Ingram and she's my personal assistant. She schedules meetings for me.

I think of Amy as a real person (mostly) so I feel weird saying she's a product of a company called I was given access to their beta service recently so I've been testing Amy's limits since then. exemplify a trend in digital products and services for "invisible interfaces". If I want to arrange a meeting with somebody, I cc Amy on an email and she takes care of everything else. The meeting attendees talk to her using natural language and she responds in kind (more professionally than I do), ultimately sending out a meeting request to all concerned.

It's worth noting that, if anyone's concerned about gender bias in the world of smart assistants, you can call her Andrew instead. I believe the roadmap includes an option for you to name your own assistant in the future. "Mephistopheles, could you find 30 minutes for Angela and I to have coffee please?" Can't wait.

I confess that I've been giving Amy a hard time recently. She's only a beta, but then aren't we all? I decided to test her limits so enlisted the help from some of my friends at Techdept. We wanted to see how Amy would manage arranging a dinner appointment.

I copied Amy in to an email thread with the other participants, Dan and Jess: 

Amy checked my Google Calendar and suggested some dates to Dan and Jess: 

Jess threw what we assumed would be a massive spanner into the works and copied Caroline, her assistant, for Amy to liaise with: 

Meanwhile, Dan's schedule was complex so he replied to Amy with another suggestion: 

But Amy wasn't having that. Back-atcha, Dan: 

This might work for Dan... 

Amy's way more polite than I am and she's handling the addition of an extra assistant without breaking a silicon sweat: 

After such a promising start, it all fell apart. Caroline is also Dan's assistant. Having referred Amy to her for his availability too, Amy got a bit confused. Fair enough, I say. She interpreted Dan's lack of personal response as him avoiding the whole notion of dinner and let me know about it: 

Then, very politely, she updated Jess too: 

Even though that was a pretty hard test for an algorithm, I think Amy did a really good job and it bodes well for the future. Let's just hope she doesn't get too drunk at the office party.

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
Google Analytics in Only Three Numbers

Google Analytics in Only Three Numbers

Financial advisors and other professionals can decipher a lot of information from Google Analytics with three simple categories.

Marina Howell
Marina Howell 17 October 2016
Read more
How to Optimize Your Confirmation Email Design and Make It Bring You More Sales

How to Optimize Your Confirmation Email Design and Make It Bring You More Sales

Email marketing is not just about newsletters! Transactional and confirmation emails shouldn’t be neglected when it comes to design and content. An exceptional confirmation email can help you nail another purchase in minutes.

Roland Pokornyik
Roland Pokornyik 17 October 2016
Read more
Get a Complete View of Your Customer Journey in 5 Easy Steps

Get a Complete View of Your Customer Journey in 5 Easy Steps

Here's how you can get a complete view of your customer journey so that your email campaigns continue to win new customers.

Sophia Skinbjerg
Sophia Skinbjerg 18 October 2016
Read more
How to Solve the Two Biggest Challenges of Social Media Marketing

How to Solve the Two Biggest Challenges of Social Media Marketing

Most small businesses spend more than 6 hours per week on social media marketing and more than one-third post at least once per day. Along with finding the time, the other biggest challenge professionals face is finding the right content to post. If you’re experiencing these challenges, keep reading because we’re going to help you solve them.

Melissa Darcey
Melissa Darcey 20 October 2016
Read more