Article

Morgan Meyer
Morgan Meyer 28 July 2016

How the United Kingdom Is Leading the Way in Mobile Shopping

Today’s consumer is increasingly becoming more sophisticated and transforming into a “Super Shopper” focused on digital channels. According to Forrester, these are the shoppers of the future. They embrace technology, readily adding new digital touchpoints and devices such as smartphones and tablets to their shopping journey.

When it comes to mobile retail sales, the United Kingdom is a world leader. Historically, UK consumers are fast adopters when it comes to digital technologies, including shopping and buying on smart devices. According to eMarketer’s recent researchonline retail sales in the UK for 2016 are likely to exceed £67 billion (approximately $88.7 billion). Mcommerce will account for a total of £25.2 billion ($33 billion) of these online sales, a 25% increase from 2015. The fast-paced growth of mcommerce in the UK is projected to surpass £42.5 billion ($56 Billion) by 2020 and is an essential component to help make up for declining traditional retail sales.

Getting the smartphone shopping experience right is becoming more vital than ever. The number of Mobile Shoppers has more than doubled between 2013 and 2015. While smartphones currently make up only 35.4% of UK mobile commerce spending, by 2020 this is forecasted to account for 52% of spending and £22.1 billion ($29.2 billion) sales.

To keep up with consumer demands and not fall behind other brands, retailers need to ramp up their multi-touchpoint shopping experience. The surge of device-laden shoppers, especially in Europe, over the last few years means retailers should audit their current personalization program to ensure it’s meeting the needs of their shoppers.

Here are 3 areas retailers should focus on:

1. Providing a consistent experience across all touchpoints – The rise of the super shopper emphasizes the need to ensure all touchpoints deliver a consistent and integrated experience. Check out this recent SlideShare on creating A Phased Approach to Omnichannel Personalization.

2. Digitizing the in-store shopping experience – Some retailers are beginning to shift their models from “selling” to “serving” their customers in the store. Savvy retailers are already leveraging smart devices in-store to connect to online shopper data allowing them to provide a better experience.

3. Enabling the “browser” – The researching shopper remains an important segment for retailers. Many consumers research high-consideration products online before ultimately buying in-store. By understanding the typical purchase journey for such products, retailers can prioritize developing digital content to aid customers in the research process for categories where it’s most influential.

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Year’s Best Tech Gadgets at CES 2017 Revealed

Year’s Best Tech Gadgets at CES 2017 Revealed

The biggest tech event of the year, CES 2017 showcased a wide assortment of new gadgets, Cars and TVs that will leave you spellbound.

Alesia Nik
Alesia Nik 16 January 2017
Read more
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
A Look At Top Mobile App Development Trends for 2017

A Look At Top Mobile App Development Trends for 2017

The demand for apps is increasing at a rapid pace and there are some mobile app development trends to watch out for in 2017.

Alesia Nik
Alesia Nik 18 January 2017
Read more
Android vs. iOS: Smartphones, Which And Why

Android vs. iOS: Smartphones, Which And Why

You’re in the market looking for a new smartphone. Here's the question, which smartphone OS should you invest your money in?

Jenny Granados
Jenny Granados 19 January 2017
Read more