Article

Miles Hobson
Miles Hobson 11 April 2016

Infographic: The Future Of eCommerce

The landscape of eCommerce is constantly changing. In 2015 we saw customers putting more emphasis on the need for a greater quality customer experience - and we're seeing it again in 2016. The technology used in eCommerce is also shifting.

Telephone support is losing popularity amongst consumers and order fulfilment shall soon see the introduction of commercial drones from the likes of Google and Amazon.

Whilst technology continues to grow across the market, there are still opportunities for companies to increase conversion, generate more leads and improve customer service by adding a human touch to their operations. Communicating with a human customer service agent can bridge the gap between the online and offline world for the customer, reduce online shopping distress and encourage more customers to convert.

The Future of eCommerce infographic maps out some of the pressures and developments for eCommerce in 2016 and the coming years.

the_future_of_ecommerce_infographic_v2.png

This infographic originally appeared on The Chat Shop blog.

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