Article

William Yates
William Yates 1 September 2015
Categories Data & Analytics

Ashley Madison: Data Privacy, For Richer (And Now, Inevitably) For Poorer

Despite proudly displaying its ‘Trusted Security Award', its ‘100% Discreet Service' banner, and even its SSL symbol - it seems it really wasn't.

The recent Ashley Madison data breach affair might make you wonder how even the most secure data storage – containing something around thirty-five million (in this case) highly sensitive personal contact data entries can be vulnerable to an attack.

 

Well, at least you might think it was secure. But despite proudly displaying its ‘Trusted Security Award’, its ‘100% Discreet Service’ banner, and even its SSL symbol – it seems it really wasn’t.

 

The End Of The Affair – Or Is It?

 

Padlock-fence-300x200

 

The reality is currently in terms of online data, nothing is one hundred percent safe; and to in any way elude to the fact that your data is completely invulnerable, is not only disingenuous, but pretty imprudent, too.

 

That said, the Ashley Madison site does not claim to be 100% secure, but only eludes to this. And there is sadly some considerable ignorance in society about the dangers of malicious data breaches, despite the previous breaches at Sony, JP Morgan Chase and AOL.

 

And any customer who thought their data was completely secure with Ashley Madison may now, instead, be thinking about suing Avid Life Media, Ashley Madison owners.

 

Shocking Revelations 

 

In marketing – and I’m sure the Ashley Madison marketing crowd are aware of this – our mission is to engage customers with aspiration, passion or inspiration – at least something that creates a desired prospect action and positive commercial outcome.

 

But within this – data regulatory laws or none – we digital marketers owe our clients’ customers a duty of care. And while I’m not here to judge the morals of Ashley Madison members, they entrusted their data to an organisation that has let them down – and not particularly slowly.

 

Is Size Important?

 

Well, in the Ashley Madison case, yes it is. Unbridled passion is one thing but in the Internet age, reading and understanding a website’s terms and conditions, privacy policies and other material terms of use that may affect you or your customers is critical.

 

On the Ashley Madison website, under the heading ‘Security’ it states:

‘We treat data as an asset that must be protected against loss and unauthorized access. To safeguard the confidentiality and security of your PII, we use industry standard practices and technologies including but not limited to “firewalls”, encrypted transmission via SSL (Secure Socket Layer) and strong data encryption of sensitive personal and/or financial information when it is stored to disk’


This is a relatively standard statement and to the person in the street, what does it actually mean? More or less nothing I would think, even if they thought to read it in the first place. But the data is still gone, and now there are further allegations that may prove to be fatal.

 

You Can’t Hide It

 

This attack on an adultery-themed dating site is one of the most damaging personal data breaches we’ve ever seen. And normally in personal data breach cases, it is difficult for the plaintiff to prove what kind – if any – damage has been caused to them.

 

But in this case it’s all too easy, as reputational damage is clear, and in some regions, signing up to such infidelity-themed sites may be considered legally as unreasonable behaviour and could result in divorce proceedings.

 

Bye Bye Love

 

Dandelion_head_300x200

 

With a pre-tax revenue of €100m last year, life at Ashley Madison could well be over if its members are brave enough and decide to sue. If this took the form of a class action little Ashley may well end up as but a scorch mark on the shag pile of corporate history.

 

And there may yet be further bad news for Ashley: apart from the potential of Ashley Madison membership suing Avid Life Media, if this company is domiciled in Canada, then Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) legislation may well come into play.

Slave to love – and law?

 

Canadian legislation of this nature is pretty much aligned to regulations in EU, so it looks like there could be massive fines ahead if the company is found to have been negligent.

 

And to illustrate how seriously governments take such data security issues, under the upcoming EU General Data Protection Regulation (GDPR) due to be rolled out in 2016, if negligent (and based in the EU), Avid Life Media would find themselves facing fines of anything up to 10% of their world-wide annual gross revenues.

 

Computer Love

 

Coffee-cups-300x200

 

If nothing else, this is a warning to us all: the moral of this story – if there has been morality going on here – is that the public, such as Ashley Madison members, need to be better educated and made more aware of the implications of handing over personal data.

 

It is entirely likely that like many other victims of malicious data attacks, Avid Life Media may have also been completely data compliant.

 

Here at Novacom we believe good data security practice as found in ISO 9001 and ISO 27001 is critical to keeping both data and our clients as safe as is possible, because while you can’t completely rule out malicious attack, you can at least mitigate it.

 

Original Article

 

Find out more on the future of Technology at our DLUK - Trends Briefing on the 24th September 2015

 

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
The New '4Ps of Marketing'

The New '4Ps of Marketing'

Neil H. Borden, in 1964, gifted the world with the 4Ps of the Marketing Mix: Product, Price, Place and Promotion. This concept has been a cornerstone of business marketing. However, there are new 4Ps of Marketing – just as powerful and just as game changing as Neil Borden’s.

Daisy Kent
Daisy Kent 18 May 2017
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
How To Calculate Marketing ROI

How To Calculate Marketing ROI

Calculating marketing ROI is an exercise in patience and accuracy. The formula to calculate basic, short-term marketing ROI is simple: ROI = (Incremental Profit – Campaign Cost) / Campaign Cost. But marketers know that the formula—while accurate—is far too often misapplied to their efforts.

James Loomstein
James Loomstein 16 May 2017
Read more
Forget SWOT, The Pareto Rule Holds The Secret To Your Online Success

Forget SWOT, The Pareto Rule Holds The Secret To Your Online Success

One of the most important principles I've learned is the so-called Pareto Rule. This principle holds particular importance for aspiring online entrepreneurs. If you are a Blogger, Digital Marketer, Amazon Seller, AdSense expert, then Pareto’s Rule applies to your business. Understanding it is vital to your success.

Alex Papaconstantinou
Alex Papaconstantinou 17 May 2017
Read more