Article

Christie Fidura
Christie Fidura 10 September 2015

2 Tips For Novice Community Managers

To add to Amanda's fantastic Community Manager tips, here are my top 2 tips for novice Community Managers.

 

Amanda Foley

just published a great post titled 4 Lessons I’ve Learned as a Community Manager. Amanda’s been working as a Community Manager for 4 years now, so she really knows her stuff. To summarise her top points:

 

 

  1. Be Adaptable

  2. Follow Up!

  3. Plan Ahead

  4. You Really Gotta Love It

 

(Told you she knew her stuff!)

Amanda’s post was published the same day that I was asked to share my ideas for what I wish I had known when I started as a Community Manager for an upcoming e-book. So to add to Amanda’s fantastic list, here are my top 2 tips for novice Community Managers:
 

  1. Learn how to listen. Practise with your friends, your annoying brother, or even better, your mother. Try to separate the key themes the person is discussing from the way he says it; in other words, remove his emotion from his statements. Once you understand those key theme(s), you can respond appropriately, ensuring your feedback has a greater resonance. It also helps you establish an action plan for how to repair the situation. And, as a side benefit, it makes you a good person.
     

  2. Prove the value and preach it. It’s up to you to act as the internal evangelist of your community to all your stakeholders. If you can’t prove that the community is valuable, the community is already on its death march. The organisation will have no choice but to eradicate an invaluable resource so don’t give it the chance. Talk to your stakeholders, find out what is important to each, and figure out how to show/prove/demonstrate that the community is helping with the delivery of those same goals. And never stop talking about the community’s value to everyone in your organisation.
     

So come on, fellow Community Managers - what can you add to mine and Amanda’s lists? Tweet me at @cfidurauk and Amanda at @_AmandaFoley!

Original Article

Find out more on the future of Content Marketing at our DLUK - Trends briefing on the 24th September 2015

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Year’s Best Tech Gadgets at CES 2017 Revealed

Year’s Best Tech Gadgets at CES 2017 Revealed

The biggest tech event of the year, CES 2017 showcased a wide assortment of new gadgets, Cars and TVs that will leave you spellbound.

Alesia Nik
Alesia Nik 16 January 2017
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
A Look At Top Mobile App Development Trends for 2017

A Look At Top Mobile App Development Trends for 2017

The demand for apps is increasing at a rapid pace and there are some mobile app development trends to watch out for in 2017.

Alesia Nik
Alesia Nik 18 January 2017
Read more
Android vs. iOS: Smartphones, Which And Why

Android vs. iOS: Smartphones, Which And Why

You’re in the market looking for a new smartphone. Here's the question, which smartphone OS should you invest your money in?

Jenny Granados
Jenny Granados 19 January 2017
Read more