Article

Christie Fidura
Christie Fidura 10 September 2015

2 Tips For Novice Community Managers

To add to Amanda's fantastic Community Manager tips, here are my top 2 tips for novice Community Managers.

 

Amanda Foley

just published a great post titled 4 Lessons I’ve Learned as a Community Manager. Amanda’s been working as a Community Manager for 4 years now, so she really knows her stuff. To summarise her top points:

 

 

  1. Be Adaptable

  2. Follow Up!

  3. Plan Ahead

  4. You Really Gotta Love It

 

(Told you she knew her stuff!)

Amanda’s post was published the same day that I was asked to share my ideas for what I wish I had known when I started as a Community Manager for an upcoming e-book. So to add to Amanda’s fantastic list, here are my top 2 tips for novice Community Managers:
 

  1. Learn how to listen. Practise with your friends, your annoying brother, or even better, your mother. Try to separate the key themes the person is discussing from the way he says it; in other words, remove his emotion from his statements. Once you understand those key theme(s), you can respond appropriately, ensuring your feedback has a greater resonance. It also helps you establish an action plan for how to repair the situation. And, as a side benefit, it makes you a good person.
     

  2. Prove the value and preach it. It’s up to you to act as the internal evangelist of your community to all your stakeholders. If you can’t prove that the community is valuable, the community is already on its death march. The organisation will have no choice but to eradicate an invaluable resource so don’t give it the chance. Talk to your stakeholders, find out what is important to each, and figure out how to show/prove/demonstrate that the community is helping with the delivery of those same goals. And never stop talking about the community’s value to everyone in your organisation.
     

So come on, fellow Community Managers - what can you add to mine and Amanda’s lists? Tweet me at @cfidurauk and Amanda at @_AmandaFoley!

Original Article

Find out more on the future of Content Marketing at our DLUK - Trends briefing on the 24th September 2015

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
7 reasons why social media marketing is important for your business

7 reasons why social media marketing is important for your business

Social media is quickly becoming one of the most important aspects of digital marketing, which provides incredible benefits that help reach millions of customers worldwide. And if you are not applying this profitable...

Sharron Nelson
Sharron Nelson 6 February 2018
Read more
8 Digital Marketing Trends to Watch in 2023

8 Digital Marketing Trends to Watch in 2023

The internet has conditioned customers to demand instant gratification, and that’s only set to continue. In 2023, customers will expect a response time of just hours. No more sending an email and waiting days for a...

Azeem Adam
Azeem Adam 3 May 2022
Read more
The Impact of New Technology on Marketing

The Impact of New Technology on Marketing

Technology has impacted every part of our lives. From household chores to business disciplines and etiquette, there's a gadget or app for it. Marketing has changed dramatically over the years, but what is the...

Alex Lysak
Alex Lysak 22 September 2020
Read more
How to Encourage Customers to Post Photos about Your Brand

How to Encourage Customers to Post Photos about Your Brand

Visuals impact buyer behavior – there’s no doubt about it. But not just any visuals will have the impact you planned on your eCommerce marketing strategy. If the only images your customers see in relation to...

Luisana Cartay
Luisana Cartay 8 June 2016
Read more
Deep Link vs. Universal Link: Which One is Better?

Deep Link vs. Universal Link: Which One is Better?

Are universal link and deep link the same thing? There are some big differences, let's understand them.

Stefano Pisoni
Stefano Pisoni 17 March 2020
Read more