Article

Christie Fidura
Christie Fidura 10 September 2015

2 Tips For Novice Community Managers

To add to Amanda's fantastic Community Manager tips, here are my top 2 tips for novice Community Managers.

 

Amanda Foley

just published a great post titled 4 Lessons I’ve Learned as a Community Manager. Amanda’s been working as a Community Manager for 4 years now, so she really knows her stuff. To summarise her top points:

 

 

  1. Be Adaptable

  2. Follow Up!

  3. Plan Ahead

  4. You Really Gotta Love It

 

(Told you she knew her stuff!)

Amanda’s post was published the same day that I was asked to share my ideas for what I wish I had known when I started as a Community Manager for an upcoming e-book. So to add to Amanda’s fantastic list, here are my top 2 tips for novice Community Managers:
 

  1. Learn how to listen. Practise with your friends, your annoying brother, or even better, your mother. Try to separate the key themes the person is discussing from the way he says it; in other words, remove his emotion from his statements. Once you understand those key theme(s), you can respond appropriately, ensuring your feedback has a greater resonance. It also helps you establish an action plan for how to repair the situation. And, as a side benefit, it makes you a good person.
     

  2. Prove the value and preach it. It’s up to you to act as the internal evangelist of your community to all your stakeholders. If you can’t prove that the community is valuable, the community is already on its death march. The organisation will have no choice but to eradicate an invaluable resource so don’t give it the chance. Talk to your stakeholders, find out what is important to each, and figure out how to show/prove/demonstrate that the community is helping with the delivery of those same goals. And never stop talking about the community’s value to everyone in your organisation.
     

So come on, fellow Community Managers - what can you add to mine and Amanda’s lists? Tweet me at @cfidurauk and Amanda at @_AmandaFoley!

Original Article

Find out more on the future of Content Marketing at our DLUK - Trends briefing on the 24th September 2015

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Navigating the Future of Personalized Marketing with AI

Navigating the Future of Personalized Marketing with AI

In a world where seventy-one percent of consumers expect companies to deliver personalized interactions. And seventy-six percent get frustrated when this doesn’t happen. Personalization is no longer a luxury; it’s an...

Nick Watt
Nick Watt 21 September 2023
Read more
The Future of Ecommerce with the Metaverse

The Future of Ecommerce with the Metaverse

In a discussion on digital marketing and emerging trends, an aspiring digital marketer raised an intriguing question: "What does the future hold for e-commerce with the rise of the Metaverse?"

Mahboob Ali
Mahboob Ali 30 August 2023
Read more
The Sound of Success: Sonic Branding's Impact on Modern Marketing

The Sound of Success: Sonic Branding's Impact on Modern Marketing

Sonic branding, the practice of creating unique and memorable sounds to represent a brand, is emerging as a critical strategy in the modern marketing landscape. Whether it's a jingle that sticks in your mind or...

Domenique Comparetto
Domenique Comparetto 14 September 2023
Read more
‘Complainer marketing’ – should we harness rage to promote brands?

‘Complainer marketing’ – should we harness rage to promote brands?

As marketers, we're always looking to get the best results for our clients. But should we highjack the emotions of their customers to do so? No, as I explain in this post, you're better than that.

Tom Chapman
Tom Chapman 18 July 2018
Read more
Streaming Society: The Social Impact of Live Streaming in the Digital Age

Streaming Society: The Social Impact of Live Streaming in the Digital Age

This article delves into the social impact of livestreaming, analyzing its influence on communication patterns, community formation, celebrity culture, mental health, and economic opportunities.

Sim Johnsons
Sim Johnsons 1 September 2023
Read more