Article

Christie Fidura
Christie Fidura 10 September 2015

2 Tips For Novice Community Managers

To add to Amanda's fantastic Community Manager tips, here are my top 2 tips for novice Community Managers.

 

Amanda Foley

just published a great post titled 4 Lessons I’ve Learned as a Community Manager. Amanda’s been working as a Community Manager for 4 years now, so she really knows her stuff. To summarise her top points:

 

 

  1. Be Adaptable

  2. Follow Up!

  3. Plan Ahead

  4. You Really Gotta Love It

 

(Told you she knew her stuff!)

Amanda’s post was published the same day that I was asked to share my ideas for what I wish I had known when I started as a Community Manager for an upcoming e-book. So to add to Amanda’s fantastic list, here are my top 2 tips for novice Community Managers:
 

  1. Learn how to listen. Practise with your friends, your annoying brother, or even better, your mother. Try to separate the key themes the person is discussing from the way he says it; in other words, remove his emotion from his statements. Once you understand those key theme(s), you can respond appropriately, ensuring your feedback has a greater resonance. It also helps you establish an action plan for how to repair the situation. And, as a side benefit, it makes you a good person.
     

  2. Prove the value and preach it. It’s up to you to act as the internal evangelist of your community to all your stakeholders. If you can’t prove that the community is valuable, the community is already on its death march. The organisation will have no choice but to eradicate an invaluable resource so don’t give it the chance. Talk to your stakeholders, find out what is important to each, and figure out how to show/prove/demonstrate that the community is helping with the delivery of those same goals. And never stop talking about the community’s value to everyone in your organisation.
     

So come on, fellow Community Managers - what can you add to mine and Amanda’s lists? Tweet me at @cfidurauk and Amanda at @_AmandaFoley!

Original Article

Find out more on the future of Content Marketing at our DLUK - Trends briefing on the 24th September 2015

 

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
How to Review a Website — A Guide for Beginners

How to Review a Website — A Guide for Beginners

A company website is crucial for any business's digital marketing strategy. To keep up with the changing trends and customer buying behaviors, it's important to review and make necessary changes regularly...

Digital Doughnut Contributor
Digital Doughnut Contributor 25 March 2024
Read more
The Impact of New Technology on Marketing

The Impact of New Technology on Marketing

Technology has impacted every part of our lives. From household chores to business disciplines and etiquette, there's a gadget or app for it. Marketing has changed dramatically over the years, but what is the...

Alex Lysak
Alex Lysak 3 April 2024
Read more
AI-driven Personalisation Dominates the Future of Travel and Hospitality Marketing

AI-driven Personalisation Dominates the Future of Travel and Hospitality Marketing

Travel and hospitality marketing is on the verge of dramatic transformation. Personalisation of marketing communications is moving from dream to necessity, and the change is putting marketers in the driving seat.

Michael Nutley
Michael Nutley 3 December 2024
Read more
3 Reasons Why Building Social into Marketing is a Significant Competitive Advantage

3 Reasons Why Building Social into Marketing is a Significant Competitive Advantage

Understanding the role of social media in your business is important; however, before you get caught up in tactics first ask yourself “Is my business social?” If not, or if you aren’t sure, here are 3 reasons why...

Anna Fox
Anna Fox 31 October 2024
Read more
Building Trust Through Independent Research: A Strategic Approach for B2B Marketers

Building Trust Through Independent Research: A Strategic Approach for B2B Marketers

Discover how independent research and co-branded content help B2B marketers build trust, establish thought leadership, and enhance lead generation by providing credible, research-backed insights that resonate with...

Nick Colthorpe
Nick Colthorpe 16 October 2024
Read more