The Best Knowledge Base Applications
There are many great knowledge base applications you can use right now.
Here are many great knowledge base applications you can use right now. Each of these individual programs can work with different functions and controls in mind to get the most out of your campaign. More importantly, these include many options that are easy to follow with and adjust according to your needs. Here’s a look at a few of the best choices that you can use right now:
This is designed with inventory purposes in mind and will help you organize your knowledge base information automatically. You can organize the workflows and data features within your knowledge base when using this program.
This program allows you to share articles, reports and presentations with other people in real time. This is especially ideal for many collaboration processes. You can also quickly re-configure this program to meet the specific demands you might have for using a knowledge base.
3. ProProfs Knowledge Base
This is not a wiki, blog, or HAT, but a fully customizable, easy-to-use documentation web site that lets you create online documentation, user guides and manuals. You can even add overlays, tooltips and pop-ups in to your online documentation. Best, there is no need for downloads, installations or XML. The web-based software allows for instant publishing and team collaboration.
4. ServiceDesk Plus
ServiceDesk Plus uses a tree-based setup for creating a knowledge base. That is, you can start creating your own knowledge base at the bottom and then branch out to cover more topics and various forms of content. This is designed for advanced users who have experience with coding procedures.
5. PHPKB Knowledge Base
This particular knowledge base program is for advanced users and offer directory synchronization and analysis features while also taking in reports on how data is used. This uses analytics to review what parts of a knowledge base are more popular and will even sync up your files and database together to keep all data accurate. This requires a little more control on your end for it to work properly.
SpiceWorks is a free program that lets you generate, organize and curate knowledge base articles. You can use it to create new sections and other segments for your knowledge base. It can even search through a variety of other knowledge bases hosted elsewhere to gather data quickly and let you add it to your site. You can use this to collaborate with other knowledge bases if necessary.
7. General Knowledge Base
This is a program that categorizes documents and reports with care. You can use attachments, notes and other documents within your database. This will help you analyze your knowledge needs to create a look that you will appreciate.
OpenKM lets you work on a variety of fine document that you can add to your website. The program will help you out by reviewing activities on your knowledge base while also working on synchronization with applications that let you edit information on your applications. When used right, this can help you get the information you want to share out there to more people.
9. Owl Intranet
The Owl system is written in PHP and is designed to help you get documents published and loaded up online. You can use drag and drop features within this to get new files added to your knowledge base. This is free to use and is generally recommended for those new to the knowledge base field. Also, the program is rather basic and does not have too many advanced features.
These are great knowledge base applications that you can use when finding a way to get your knowledge base to work for you. You can get a great knowledge base program running for your demands but you must compare each option with one another to see what is available and what your business could benefit from the most.
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