Article

Countdown to Christmas: Get Ready Now for Your Most Profitable Christmas Ever

The Christmas rush is crucial to the success of ecommerce retailers - prepare for success now

The Christmas rush is crucial to the success of ecommerce retailers – follow these instructions to get your business ready, using customer reviews to boost sales.

 

Countdown to Christmas:

 

There are fewer than 100 shopping days remaining which equals very little time to get your website, emails, stock levels,staff and reviews in place for the rush.

 

“A third of 2013 Christmas shopping started before September.” – The Christmas Shopping survey – Tribes Research.

 

Get ready!

 

At Christmas, a vast swathe of panicked shoppers will be buying things they wouldn’t normally choose for themselves. They’re going to be highly reliant on reviews and ratings. Online retailers must start engaging with review communities now to accumulate the social proof necessary for a profitable Christmas – and to reduce the cost of PPC campaigns, increase website clickthroughs and optimize sites for search engines.

 

Check out how the search term ‘reviews’ has peaked at December over the past decade. And check out how the search terms ‘reviews’ and ‘buy online’ peaked together the week of Black Friday last year.

 

Here is your action plan:

 

1. Start collecting reviews. Now!

Review collection should take place all year, but:

  • You need to step up collection activities now – so there are plenty of reviews ready to reassure Christmas shoppers.

  • Don’t be afraid to request reviews – the number one reason shoppers post reviews is because the company asked them to.

  • Find ways to streamline the collection process, such as automated emails or pre-Christmas competitions.

 

2. Follow up Christmas 2013 customers.

Ecommerce retailers can never have enough reviews. Politely email your Christmas 2013 shoppers and encourage them to give you feedback.

  • Be open to any positive feedback and take criticism constructively.

  • Offer incentives and/or discounts if required.

  • Emphasize the importance of reviews help you improve your service.

By asking customers for a review, you show that you care about their opinion – a great way to encourage shoppers to come back to you this year! Ensure these emails are mobile-optimized – smartphone Christmas shopping is growing every year.

 

3. Mine reviews for insights.

Not delivering gifts on time is a PR disaster. (Conversely, saving Christmas when the stores  sell out, or are rammed with shoppers, is a Christmas miracle.) Over the holidays, customer service must be spot on to turn one off shoppers into loyal customers. Luckily, there’s an easy way to predict pitfalls:

  • Check your 2013 Christmas reviews: what didn’t work last year?

  • Could these insights shape your 2014 campaign?

Don’t assume bad reviews are bad news – 95% of people said they will still buy a product with a bad review.

 

4. Showcase your reviews

With reviews collected, you need to maximize their value. Online Christmas shopping has increased in the last few years and will continue to grow, so it’s essential that you position your reviews for all to see.

Use customer quotes on:

  • Christmas-themed landing pages.

  • Seasonal mailshots.

  • Any printed materials.

Showcasing your reviews at the checkout is another great way to encourage customers to make their final purchase decision with you.

 

“Only 15% of consumers say that they don’t read online reviews.” – BrightLocal Local Consumer Reviews Survey 2013.

 

5. Get creative

Review analysis should allow you to get creative, targeting reviews according to interest:

  • Consider themed site sections – “Gifts for Mum/Dad/Brother/Sister”.

  • Select appropriate reviews to display in each section.

  • Adopt a holistic approach – make reviews available across your website, email and social content.

Don’t forget to announce cut off dates for Christmas delivery with loud banner ads throughout your site! Customer expectations must be managed at this time of year.

The ecommerce retailer’s pre-Christmas checklist:

  1. Get collecting reviews now.

  2. Chase 2013 customers for feedback.

  3. Mine reviews for actionable insights.

  4. Use reviews as social proof.

  5. Be creative in the way you display your reviews on your site.

Now that you’ve learned how to prepare for Christmas, it’s time to improve your strategy for the rest of the year. Download the eGuide: 6 Tried and Tested Conversion Strategies for Ecommerce Managers

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
Your Project Management Sucks. Here's Why.

Your Project Management Sucks. Here's Why.

For every amazing finished project produced, there is a project management process put in place that made it happen. The question is -- Are you using the process that’s right for you?

Margo Romanowski
Margo Romanowski 11 October 2017
Read more
These 5 Changes Are Coming For Your Site in 2018. Are You Ready?

These 5 Changes Are Coming For Your Site in 2018. Are You Ready?

Let's face it, the Internet is ever-changing. Some changes you can’t predict: at the start of 2011, no one realized that responsive would practically be a requirement by the end of the year. But some changes are known and scheduled. Let’s look at some of the biggest changes that may affect the way your company communicates through digital channels.

Mike Norman
Mike Norman 13 October 2017
Read more
Three things we learned at the Festival of Marketing

Three things we learned at the Festival of Marketing

Last week Digital Doughnut joined hundreds of marketers attending the Festival of Marketing at Tobacco Dock in East London, to hear 160 hours of presentations and panel discussions spread over two days.

Linus Gregoriadis
Linus Gregoriadis 9 October 2017
Read more