Article

How to handle negative posts on your corporate Facebook page

How do you deal with negative posts on your Facebook page? Can you turn negative comments into positive?

The most common question from companies moving to Facebook is "can I delete negative messages posted on my Facebook page?".

 

The simple answer to this question is "no".

 

You cannot remove negative posts from your Facebook page because it would be a wrong message to send to your community.

Removing a negative post indicates that you ignore your customers’ problems, that you do not care about what they have to say. Even worse, it shows that you don’t let them express themselves. It gives the Wrong signal and can harm your company’s image.

 

Similarly, you cannot ignore customers’ messages, whether those are positive or negative.

Ignoring a message is almost as bad a deleting it. The person who posted the message is upset and spreads his bad experience around him.

The other visitors seing the unreplied message will wonder what kind of company they are dealing with and what would happen to their own message if they faced a problem.

Please login or register to add a comment.

Contribute Now!

Loving our articles? Do you have an insightful post that you want to shout about? Well, you've come to the right place! We are always looking for fresh Doughnuts to be a part of our community.

Popular Articles

See all
Digital Marketing Vs. Traditional Marketing: Which One Is Better?

Digital Marketing Vs. Traditional Marketing: Which One Is Better?

What's the difference between digital marketing and traditional marketing, and why does it matter? The answers may surprise you.

Julie Cave
Julie Cave 14 July 2016
Read more
4 Important Digital Marketing Channels You Should Know About

4 Important Digital Marketing Channels You Should Know About

It goes without saying that a company can't do without digital marketing in today's world.

Digital Doughnut Contributor
Digital Doughnut Contributor 5 November 2014
Read more
5 Off-Page Methods to Improve Your Page's Position on Google

5 Off-Page Methods to Improve Your Page's Position on Google

On-page SEO is one of the things that is on the mind of every website owner out there, and there is a good reason for that. It is one of the key factors based on which Google will rank your website, along with other factors, such as backlinks, or the quality of your content.

Joan Selby
Joan Selby 20 April 2017
Read more
The W.E.I.R.D. Writing Technique

The W.E.I.R.D. Writing Technique

Read about the writing technique I stumbled upon while thinking about content marketing. I hope it can help!

Oscar Waterworth
Oscar Waterworth 18 April 2017
Read more
Keeping Your Brand Up with the Trend of Digital Storytelling

Keeping Your Brand Up with the Trend of Digital Storytelling

One of the hottest trends for business is storytelling. Storytelling is becoming a vital part of any company’s marketing strategy. Here are some tips for turning your social media strategy into a social storytelling strategy.

Elizabeth Victor
Elizabeth Victor 18 April 2017
Read more