Why businesses shouldn’t fear negative online feedback
According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback. And this preconceived notion that businesses have about online feedback is preventing them from utilizing it to their full advantage.
25 July 2017