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Why businesses shouldn’t fear negative online feedback

Why businesses shouldn’t fear negative online feedback

According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback. And this preconceived notion that businesses have about online feedback is preventing them from utilizing it to their full advantage.

Udesh Jadnanansing
Udesh Jadnanansing 25 July 2017
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Best Time-Tracking Software for Windows

Best Time-Tracking Software for Windows

Most of the time-tracking applications are offered as cloud-based solutions, but still there are companies and freelancers who prefer time-tracking tools on own computer or server. Some companies opt for it due to security concerns, some just find it convenient to access the database with all time-tracking data directly. We made a list of the best time-tracking software for Windows desktops that will help you track time without requiring too much effort for configuration and user onboarding.

Marina Pilipenko
Marina Pilipenko 25 July 2017
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6 Powerful Ways to Nurture Your Business’s Customer Support Department

6 Powerful Ways to Nurture Your Business’s Customer Support Department

Whichever way you choose to opt, acquiring feedback is a gateway to a great performance by customer service teams. All the above pointers are directed to improve interaction with your audience and build a lasting relationship with the brand and the company. For more please check out the article below.

Allice Watson
Allice Watson 25 July 2017
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Digital transformation requires new technology, new processes, a culture change – and a little sprinkling of magic!

Digital transformation requires new technology, new processes, a culture change – and a little sprinkling of magic!

Legacy technology is on the verge of collapse as new pressures to digitise services are causing strain to businesses of all sizes, in all industries. In order to transform successfully, organisations must undergo a culture shift as well as a shift in technology.

Nick Pike
Nick Pike 24 July 2017
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Using Analytics to Improve the Customer Experience

Using Analytics to Improve the Customer Experience

Customers often only use a portion of the software they pay for — they may use email marketing but not lead scoring, or a keyword checker but not a backlink research tool. Understanding what your customers use most often can give you insights into how to deepen their engagement. Customer engagement analytics can reduce costs by reducing churn and building advocacy for your product.

Karri Bishop
Karri Bishop 24 July 2017
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