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The 7 Secrets to Great Customer Experience

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14 May, 2018

The 7 Secrets to Great Customer Experience

Medallia

These days, commercial success depends on a strong customer experience and high customer engagement throughout the customer journey. The best way to understand why your customers engage with your business, convert at checkout or leave your site is simply to ask them.

Your customers are more than numbers, accounts, carts and cookies - they are people. While technology helps you better understand what they are doing, actually reaching out and creating one-to-one relationships with people breaks down barriers and delights customers.

This paper is based on seven years of experience, hundreds of successful implementations and millions of customer interactions. Download to discover:

  • Add context to your analytics and increase conversion.
  • Collect feedback across every touchpoint to understand the roadblocks preventing your sales completion.
  • Use different feedback forms for different interactions.
  • Expedite responses to feedback from your most valuable customers to keep them engaged and moving towards conversion.
  • Use feedback to boost your social media.
  • Ask the right questions to learn why your customers aren’t checking out.
  • Look for both quick wins and long-term big opportunities.

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