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Delivering on the Promise of a Great Customer Journey

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15 January, 2019

Delivering on the Promise of a Great Customer Journey

IDC Analyst Connection

Immersive, and engaging customer journeys have become competitive differentiators among today’s enterprises, with modern digital experience platforms powering these efforts. The right platform enables businesses to deliver highly personalized, omnichannel experiences and empowers organizations to craft the journeys customers want. 

In order to understand the customer journey more, download this eye-opening interview with Melissa Webster, Program Vice President, Content and Digital Media Technologies at research firm IDC. Inside, she answers the burning questions such as:

  • What are the primary challenges facing businesses and their customer journey.
  • How to deliver an omnichannel experience.
  • And, the first steps required to implement a modern digital experience platform.

Not to mention, much more!

Delivering a great customer journey is difficult, so make sure to take all advice on offer. Download the interview now!

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