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How Subaru Revolutionized the Customer Experience Through Personalization

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31 May, 2018

How Subaru Revolutionized the Customer Experience Through Personalization

BlueVenn

Buying a new vehicle can be a personal and significant purchase. Often starting with an aspirational poster on a bedroom wall, the car-buying journey is one that could take weeks, if not years. That’s why delivering the most relevance and tapping into those emotions is so important for automotive marketers.

BlueVenn Consultant Director Jeremy Bender will discuss how IM Group, distributors for Subaru, use pioneering personalization approaches to deliver marketing content to the right person at the most opportune moments to see automotive dreams become reality.

During this webinar, you will learn:

  • How Subaru used a closed loop marketing methodology to revolutionize the customer experience
  • The importance of relevance in a marketing echo system
  • How personalization helped increase purchase interest by a third

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