Reports

Customer Experience and Your Bottom Line - Executive Summary

Please login or register to download the report

5 January, 2017

Customer Experience and Your Bottom Line - Executive Summary

Sitecore

Quantifying the customer experience

It should come as no surprise that companies that have a digital customer experience strategy, tend to outperform those who don’t. A quick search on social media for hashtags like “#CX” will provide lots of examples of how a focused approach to the digital customer heeds ample results. But what does the research say? Is there any hard proof to back this up?

Until now, quantifying the value of a customer experience strategy was next to impossible. Very few research-driven reports existed. This lack of insight is why Avanade and Sitecore® teamed up with third-party research team, Vanson Bourne, to survey hundreds of high-level decision makers in enterprises across industries and countries, to get answers. The results confirm what we suspected all along, but also raise serious red flags.

This report is available free to members, either login to your account or register to download now. Free membership enables full access to our knowledge centre.

Login to Download Register to Download

Recommended reports

See all
On Demand Webinar: Realising Your Potential - Think CXM not CMS

On Demand Webinar: Realising Your Potential - Think CXM not CMS

Sitecore
Sitecore
Read more
Businesses Must Design for Better Digital Experiences

Businesses Must Design for Better Digital Experiences

OpenText
OpenText
Read more
Businesses Must Design for Better Digital Experiences

Businesses Must Design for Better Digital Experiences

OpenText
OpenText
Read more
Digital Experiences in the Age of the Customer

Digital Experiences in the Age of the Customer

Decibel Insight
Decibel Insight
Read more

Latest reports

See all
How Many Customers Do I Have

How Many Customers Do I Have

BlueVenn
BlueVenn
Read more
7 Simple Steps to Get the Most Out of Session Replay

7 Simple Steps to Get the Most Out of Session Replay

Decibel Insight
Decibel Insight
Read more
5 Difficult Questions to Ask of Your Website (and 5 Heatmaps to Answer Them)

5 Difficult Questions to Ask of Your Website (and 5 Heatmaps to Answer Them)

Decibel Insight
Decibel Insight
Read more
Referral success in the Fashion Sector

Referral success in the Fashion Sector

Mention Me
Mention Me
Read more
The 5 lessons we learnt building the world’s first AI only eCommerce site

The 5 lessons we learnt building the world’s first AI only eCommerce site

Lab
Lab
Read more