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State Of Service 2017: Lead With Customer Experience, And Efficiency Will Follow
Savvy businesses have turned service into a key differentiator; an opportunity to show customers they're listening, and to provide a well-rounded positive experience.
This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeeting (and exeeding) customer needs. We'll highlight key activities that service executives must use, to create happy customers, while maintaining operational efficiency.