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On Demand Video: Retail Webinar - Cath Kidston

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21 March, 2017

On Demand Video: Retail Webinar - Cath Kidston

Episerver

Email is a key element of Cath Kidston’s marketing mix and the company sees clear correlation between its emails and sales both online and in-store. But it needed a campaign to increase conversion rates and repeat purchases to boost customer retention. 

Watch our webinar and learn how they used a mixture of strategies and machine learning to create product suggestions that each individual would be most likely to purchase. The suggestions were based on previous purchases, recently viewed products, abandoned, best trending products, and new in products.

By personalising emails like welcome, reengagement and customer activation, Cath Kidston seen:

  • 53% increase in click-through rate
  • 50% increase in conversion rate
  • 40% more revenue than no personalised email

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