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Do Customer Experience Masters Really Exist?

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29 April, 2016

Do Customer Experience Masters Really Exist?

Dotmailer

If customer experience will overtake price and product as the key brand differentiator by 2020, what are companies doing to drive their businesses towards a customer-centric model?

“In 2016, CX will be among the top ten critical success factors determining who will win and who will fail in the age of the customer."

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