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Skype For Business Voice Recording

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9 February, 2016

Skype For Business Voice Recording

TeleWare

SKYPE FOR BUSINESS RECORDING IS A SECURE, CLOUD BASED SOLUTION WITH AN INTUITIVE WEB INTERFACE FOR RECORDING RETRIEVAL, REPLAY AND ARCHIVING.

Skype for Business (SfB) Recording from TeleWare enables businesses who use
Microsoft Unified Communications applications to record their inbound and outbound
calls, whether it’s for regulatory compliance, quality management or to document a conversation.

The benefits of SfB Recording can apply to businesses across a variety of sectors. Examples include:

GENERAL
>> Liability protection
>> Dispute resolution
>> Employee evaluation, training and quality management
>> Record verbal agreements
>> To set up temporary call centres

FINANCIAL SERVICES
>> Meets regulatory requirements including FCA and Dodd Frank
>> Helps prevent employee wrongdoing
>> Helps improve brand trust

LEGAL
>> Track billable hours for legal professionals
>> Client recording during discovery process

HEALTHCARE
>> Track response times
>> Monitor telephone based patient interactions and decisions that affect patient care
>> Help ensure patient privacy

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