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Everything You Need To Know About Trust In An Omni-Channel World

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13 April, 2017

Everything You Need To Know About Trust In An Omni-Channel World

Trustpilot

Purchasing used to be simple.

Buying a service or product just meant finding something you like, perhaps asking for the opinion of your friends, then going out to buy it.

Today, technology empowers consumers to control the sales cycle. The purchasing journey is a complex web of stuttered decision-making and research snippets.

In this fragmented world, a seamless, streamlined, omni-channel experience matters more than ever.

Increasing discoverability through omni-channel marketing isn’t enough though - once a consumer finds your brand, they need to trust you - to believe that you will deliver on your brand promise. Only then will a purchase occur.

In this guide, you’ll learn:

  • The difference between multi-channel and omni-channel
  • The problem with a multi-channel approach
  • The solutions an omni-channel experience provides
  • Why trust matters in the omni-channel world

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