Reports

The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

Please login or register to download the report

26 September, 2017

The 2017 Voice of Customer Toolkit - Part 2: Customer Engagement

Medallia

Launching a digital Voice of Customer program for your business?

A Voice of Customer (VoC) program allows your company to systematically engage with, and listen to, your customers. When done right, a VoC program provides unparalleled insights into your users’ needs, state of mind and perception of your brand and service.

Download the guide to plan and implement your program, including:Voice of Customer Toolkit

Customer Engagement 101 - Part 2:

How to engage your users effectively, which engagement methods are right for you and how to create the right type of surveys for maximum impact

This report is available free to members, either login to your account or register to access now. Free membership enables full access to our knowledge centre.

Login to DownloadRegister to Download

Recommended reports

See all
The State of Online Reputation Management 2020 - Watch Now

The State of Online Reputation Management 2020 - Watch Now

Reputation.com
Reputation.com
Read more
The State of Online Reputation Management 2020

The State of Online Reputation Management 2020

Reputation.com
Reputation.com
Read more
7 Secrets of Voice of the Customer Success

7 Secrets of Voice of the Customer Success

Confirmit
Confirmit
Read more
The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

The 2017 Voice of Customer Toolkit - Part 1: Planning Your VOC Program

Medallia
Medallia
Read more

Latest reports

See all
Reviewing Agency Business Processes

Reviewing Agency Business Processes

Tangram
Tangram
Read more
When is it Time to Switch up to an Integrated Platform?

When is it Time to Switch up to an Integrated Platform?

Tangram
Tangram
Read more
Managing Your Changing Workforce

Managing Your Changing Workforce

Tangram
Tangram
Read more
How Agency Processes are Evolving & What it Means for Agency Technology

How Agency Processes are Evolving & What it Means for Agency Technology

Tangram
Tangram
Read more