Reports

Customer Experience - The Next Strategic Business Imperative

Please login or register to download the report

10 March, 2015

Customer Experience - The Next Strategic Business Imperative

Digital Doughnut

In a multi-channel world, that has seen the number of touchpoints with consumers explode, the new business imperative is to deliver meaningful customer experiences across each and every channel - from online, mobile, email and social to in-store, sales and support.

But with an increasing choice of technology platforms and applications, together with more and more stakeholders involved, do you feel empowered to deliver exceptional customer experience?

Quote.jpg
This report, in partnership with Innometrics will deliver you with valuable insights about how businesses are tackling customer experience that will:

  • Highlight the value that an exceptional customer experience can deliver for your business

  • Provide a framework to help develop and manage your organisation’s customer experience

  • Give you the ability to recognise the barriers faced in delivering an exceptional customer experience

  • Explore the tools that organisations are using to deliver and measure the customer experience

This report is available free to members, either login to your account or register to download now. Free membership enables full access to our knowledge centre.

Login to Download Register to Download

Recommended reports

See all
Marketing Automation Vendor Selection Pack

Marketing Automation Vendor Selection Pack

Digital Doughnut
Digital Doughnut
Read more
On Demand Webinar: Expert ABM - Bringing Sales & Marketing Together

On Demand Webinar: Expert ABM - Bringing Sales & Marketing Together

DemandBase
DemandBase
Read more
On Demand Webinar: Expert ABM - Selling the Value of ABM in your Organisation

On Demand Webinar: Expert ABM - Selling the Value of ABM in your Organisation

DemandBase
DemandBase
Read more
Expert ABM: A Guide to Selling the Value of ABM in your Organisation

Expert ABM: A Guide to Selling the Value of ABM in your Organisation

DemandBase
DemandBase
Read more
Expert ABM: Insights for the B2B Marketer

Expert ABM: Insights for the B2B Marketer

DemandBase
DemandBase
Read more

Latest reports

See all
Marketing Cloud Vendor Selection Pack

Marketing Cloud Vendor Selection Pack

Digital Doughnut
Digital Doughnut
Read more
On-Demand Webinar: How to Identify and Close the Right Accounts

On-Demand Webinar: How to Identify and Close the Right Accounts

Demandbase
Demandbase
Read more
How to avoid spam filters

How to avoid spam filters

Communigator
Communigator
Read more
Generating leads while you sleep

Generating leads while you sleep

Communigator
Communigator
Read more
Confirmation Opt-In What You Need To Do

Confirmation Opt-In What You Need To Do

Communigator
Communigator
Read more