What's on

Boost your Customer Experience with chatbots and AI in the cloud

Boost your Customer Experience with chatbots and AI in the cloud

Drive up customer engagement with artificial intelligence solutions built on Microsoft’s Cognitive Services and the Bot Framework.

To make the most of this you’ll need to commit a team of 3-4 decision makers from your business. At the end of this you and your team will have:

  • Seen how to leverage AI-driven experiences to transform your business
  • Gained key insights into specific AI services that you can rapidly apply to your customer experience
  • Understood key principles of delivering bot projects within an organisation
  • Developed and prioritised key use-cases that would boost your customer experience
  • Built the foundations of a business case to take back to your organisation

9am - 1pm GMT / Friday 8th December 2017

  • Registration
  • The vision for AI: Microsoft’s vision for AI powered by Cognitive services and the cloud – Simon Michaels, Microsoft CSE, Tech Lead for 'AI Services'
    • Overview of Microsoft vision for AI
    • Different tools for data scientists/developers/Azure
    • Overview of cognitive services, and unpacking a few
    • Microsoft case studies
  • Intelligent problems: Finding the right use cases for AI to solve – Jon Seal, Strategy Director, Mando and BIMA AI Think Tank
    • What can AI support for businesses – CX, augmenting employees (with examples)
    • Finding the right problems – what makes a good AI problem, and use cases for AI
    • The challenge of data
  • Implementing intelligence today: demos and practical steps on Cognitive Services and the Bot Framework – Gary Pretty, Microsoft AI MVP and Technical Strategist at Mando
    • Overview of cognitive services – calling out a few examples
    • Bot framework overview – channels etc.
    • Key principles of bot design
  • Guided workshop session to identify and prioritise use cases that AI can support
  • Lunch
  • Continuation of workshop – ROI and developing a business case
  • Playback and next steps

Other upcoming events

See all
Adtech - London
29 November 2017

Adtech - London

ad:tech London has long been the UK's global gathering of marketing and advertising technology players. Over twelve years later, ad:tech still delivers the global advertisers, tech innovators and media powerhouses who fuel the 'MADtech' conversation.

Read more
Advocamp - San Francisco
6 December 2017

Advocamp - San Francisco

The biggest customer experience, engagement and advocacy event of the year is coming back to the Bay Area in 2017. Learn, network and have fun with 1,000 customer-obsessed marketing, customer success and product leaders!

Read more
An Event Apart - Denver
11 December 2017

An Event Apart - Denver

An Event Apart Denver is three days of intense focus on digital design, UX, and more. If you care about creating the best possible experiences for the people who use your work, and crave concentrated time to level up your skills in the company of your peers, An Event Apart is the conference you’ve been waiting for.

Read more
B2B Online Europe - Amsterdam
27 November 2017

B2B Online Europe - Amsterdam

The Digital & eCommerce Event for Manufacturers & Distributors. Creating Customer Value in a Disrupted World.

Read more
Mobile Shopping: Transforming M-Commerce. Together - London
30 January 2018

Mobile Shopping: Transforming M-Commerce. Together - London

The Only True Benchmarking Opportunity For Mobile Innovators From Europe’s Most Progressive Retailers.

Read more